Multi University Campus
South West

Brief

The facilities management team were required to prepare a business case for transformation of existing catering outlets, and to support a new build project of a 100 cover sustainability café and 100 student café bar, to be presented to the universities for approval. Improvements to the university events business, and establishing new service level agreements with the accommodation providers were also sought. The facilities company approached The Brocklebank Partners with a specific set of consultancy requirements to help them with these projects.

Project Duration: 12 months, 3 days per week.

Key Actions

To improve delivery of on campus catering, address staff recruitment and culture and take a lead role in planning future projects to extend and enhance student catering facilities.

  • Comprehensive review of all catering outlets.
  • Recruitment of executive chef to oversee all food production.
  • Establish new menus and pricing
  • Establish process and profitability of Events and Hospitality
  • Introduction of new commercial design team to the university.
  • New designs, business and operational plans for 100 cover sustainability cafe, and 100 cover student cafe bar, and business forecasts for both.
  • Creation of ‘business as usual’ plan re-structuring the business around the universities needs.
  • Project lead to improve sustainability footprint with the introduction of a ‘Garbage Guzzler’

Outcome

A period of 12 months support resulted in multiple operational and strategic changes, which were then handed over to the in house management team to take forwards.

Recruitment of a new executive head chef, instrumental in improving food quality and production, the increased use of local produce to reduce food miles. A new team structure, with resulting staff culture change. A significant step forwards for the events and hospitality offering, refining both service levels and profitability. Transformation projects agreed and engaged, and designs drawn up, incorporating a degree level student catering architectural design competition.

Testimonial

“Tim has brought his amazing catering and leadership expertise into our campus and helped transform our food offering across our many outlets. He has supported us in developing our two new outlets and also worked with our hospitality teams to bring forward inspiring and more local offerings across the whole range of services required. He is a true professional with a wealth of experience in the hospitality industry.”

Tony Sanders
CEO at FxPlus