Private Estate with Hospitality Businesses
Cornwall

Brief

The estate’s owners had two clear areas of concern with the hospitality arm of their business. The first was a hotel which they had purchased, and was at the time undergoing complete renovation works. Secondly, they were facing operational challenges in an existing gastropub. It required a review of operations in readiness for opening of the new hotel, and a roadmap to profitability for the gastropub, and in both businesses, to develop a team the estate’s owners would have confidence in.

Project duration: 2 months – 3 days per week.

Key Actions

  • Current management team review
  • Review opening operational plan and budget
  • Present the estate’s owners with a new vision for the management team and pre opening plan.
  • Restructure operational management team
  • Coach and support with budget setting and management information system
  • Gastropub kitchen team – review costings, stock systems and rota scheduling

Outcome

Both businesses benefitted from external advice to steady the ship, re-energise the teams involved with focused areas of responsibility, and step by step plan put in place for opening.