Hotel Pre-Opening Planning, Management Budgeting and Performance Coaching

Private Estate with Hospitality Businesses
Cornwall

Brief

The estate’s owners had two clear areas of concern with the hospitality arm of their business. The first was a hotel which they had purchased, and was at the time undergoing complete renovation works. Secondly, they were facing operational challenges in an existing gastropub. It required a review of operations in readiness for opening of the new hotel, and a roadmap to profitability for the gastropub, and in both businesses, to develop a team the estate’s owners would have confidence in.

Project duration: 2 months – 3 days per week.

Key Actions

• Current management team review
• Review opening operational plan and budget
• Present the estate’s owners with a new vision for the management team and pre opening plan.
• Restructure operational management team
• Coach and support with budget setting and management information system
• Gastropub kitchen team – review costings, stock systems and rota scheduling

Outcome

Both businesses benefitted from external advice to steady the ship, re-energise the teams involved with focused areas of responsibility, and step by step plan put in place for opening.